- 26 Aug
New Car Recalls Increase
The more expensive a car is the more likely it is to be recalled
More money, more problems – this seems to be true when it comes to purchasing a brand new car. Records from the American Customer Satisfaction Index (ACSI) show that the higher a price tag is on a vehicle, the more likely it is to breakdown. In the past year alone new car recalls increased a staggering 40 percent.
While it is true that all cars are now much better than they were 10 to 20 years ago, it is alarming that so many of them have quality problems,” said Claes Fornell, ACSI chairman and founder. “The number of recalls is at an all-time high. This should not happen with modern manufacturing technology and has negative consequences for driver safety, costs and customer satisfaction.
Car buyer satisfaction decreases year over year
People are buying new cars to replace their older ones. This is great for the economy, but comes at a price. Prices are forced to go up due to the increase in demand for new cars. And since prices are going up, customer satisfaction is decreasing even more. Customer satisfaction has fallen from 79 percent to 75.3 percent on the ASI scale – a scale that ranges from 0 to 100. To gather this information about 70,000 people are interviewed for the ACSI yearly.
The results showed that foreign made cars and luxury brand cars are still the highest rated on the ACSI scale. Lexus was a favorite among the top luxury brands to buy a car from, while Fiat Chrysler scored the lowest. In addition, only two car brands improved in customer satisfaction in the past two years which are Acura and BMW.
The John Bales Attorneys Team hopes that you are not the victim of any new car recalls or other defective products.
Source: Tampa Bay Times 2015 & American Customer Satisfaction Index